The key to dealing with them is block out their nasty comments. If it enters your ears, let it come out. I mean i have a patient who was nasty on dayshift and as her condition gets worse, she gets more nasty and rude and blurts out nasty comments between everything. Some of her comments reflect her own nasty attitude but she made one stupid comment and my reaction was just to ignore what she said. Whatever it meant, i really didn't care to ask her. Yes, i understad the anxiety from an illness can bring out the rudness in a person but this person isn't that sick.
that said, i'm done.
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